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FALL 2008 CATALOG
MESH MOTIVATION   |
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NOW IN YELLOW.  $114 |
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INEXPENSIVE
PROTECTION.
Repair Service
We are glad to provide any service needs you have. Any brand which Colorado Pen Direct offers, we service.
Service would include but is not limited to:
1) Any damage to your pen from an accident or normal wear and tear
2) A nib exchange which you might desire
Since we value your patronage we don't consider servicing your needs to be a profit center. All work performed on your behalf is performed at or below our actual costs. Here is an example of what it will cost to service your needs:
| $24.00 | To return your pen to its manufacturer and return service to you. |
| $To Be Determined | Any service charge from the manufacturer is billed at the actual cost charged to us. |
PLEASE DO NOT USE AN ENVELOPE OF ANY TYPE OR IT WILL BE POLITELY REFUSED.
NO CARRIER WILL INSURE AN EXPENSIVE ITEM SENT IN AN ENVELOPE. WE CANNOT ASSUME RESPONSIBILITY FOR YOUR SHIPPING METHOD/PACKAGING.
We suggest you correspond with us via email previous to servicing your needs. A representative will be assigned to your repair and will keep you informed throughout the process via email. If you prefer voice communication that's fine as well.
Please understand that to service your item it will be away from you for at least six weeks if not longer. There are four shipping cycles, each of which may take five business days. While we want to shorten this period it still requires your product to travel four directions, be serviced (two more weeks for some manufacturers) and then to be processed by us for return to you.
800-766-7367
After first communicating your desires to us, return your item to:
Colorado Pen Direct
Repair Services
9100 West Jewell Avenue
Suite 200
Lakewood, CO 80232
Should you need service, we encourage you to send your product directly to the brands shown below. If you would like us to manage your repair, we would of course be glad to do it. If you need any advice before returning your product, please email us at or call 800.766.7367.
| A.T. Cross Company Service/Repair 1 Albion Road Lincoln, RI 02865 800-282-7677 |
Acme Studio Service/Repair P.O. Box 89 Kula, HI 96790 808-878-6045 |
Aurora C/O Kenro Industries Service/Repair 393 Jericho Turnpike Suite 2 Mineola, NY 11501 800-741-0005 |
| Colibri Service/Repair 1425 Cranston Street Cranston, RI 02920 800-351-5990 |
Cartier Richemont Technical Center Service/Repair 15100 Trinity Boulevard Suite 300 Fort Worth, TX 76155 800-223-4000 |
Delta C/O Yafa Service/Repair 21306 Gault Street Canoga Park, CA 91303 800-274-9232 |
| Fisher Space Pen Service/Repair 711 Yucca Street Boulder City, NV 89005 800-634-3494 |
Lamy Pen USA C/O Filofax Service/Repair 372 Danbury Road Suite 171 Wilton, CT 06897 800-345-6798 |
Libelle New York C/O Kenro Industries Service/Repair 393 Jericho Turnpike Suite 2 Mineola, NY 11501 800-741-0005 |
| Montblanc/Montegrappa Service Center 252 Brodhead Road Suite 500 Bethlehem, PA 18017 800-995-4810 |
Monteverde C/O Yafa Service/Repair 21306 Gault Street Canoga Park, CA 91303 800-274-9232 |
OMAS C/O Kenro Industries Service/Repair 393 Jericho Turnpike Suite 2 Mineola, NY 11501 800-741-0005 |
| Parker Parker/Waterman Service Center 1227 Barberry Drive Janesville, WI 53545 800-237-8736 |
Pelikan C/O Chartpak Service/Repair 1 River Road Leeds, MA 01053 800-628-1910 |
Pilot/Namiki Service/Repair 60 Commerce Drive Trumbull, CT 06611 800-637-0004 |
| Retro 1951 Service/Repair 1306 Exchange Drive Richardson, TX 75081 800-466-1951 |
Rotring Parker/Waterman Service Center 1227 Barberry Drive Janesville, WI 53545 800-237-8736 |
ST Dupont c/o Lotus MJYX 30 Coronado Road Warwich, RI 02886 401-921-5216 |
| Sensa Parker/Waterman Service Center 1227 Barberry Drive Janesville, WI 53545 800-237-8736 |
Sheaffer Pen C/O Hampton-Haddon Marketing Corp. 4700 Wissahickon Avenue Philadelphia, PA 19144 800-275-3086 |
Tombow Service/Repair 355 Satellite Boulevard # 300 Suwanee, GA 30024 800-835-3232 |
| Waterford Writing Instrument Service Center C/O Hampton-Haddon Marketing Corp. 4700 Wissahickon Avenue Philadelphia, PA 19144 888-300-1909 |
Waterman Parker/Waterman Service Center 1227 Barberry Drive Janesville, WI 53545 800-237-8736 |
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